Xfinity Store by Comcast

HunterTheHunter a month ago

I had internet service through this company and was under the impression that my price was guaranteed to remain the same for five years. However, after only 12 months, my monthly rate more than doubled without any explanation or prior warning. I am very disappointed with the lack of transparency and would not recommend their service.

Mike Roderick 3 months ago

Horrible customer service. Don't bother calling 1800 number computer does all the talking and figuring. If your service has an outage it won't even let you speak to anyperson at all. Just hangs up on you and tells you there's nothing they can do for you, even if you have more questions about your service. Horrible customer relations. One of the worst companies in this country. What a shame.

Carol Triplett 4 months ago

The store staff has always been great every time I've come in for things. Sadly I had dropped my phone and the software no longer allowed the phone to turn on. I am a newer customer to Xfinity and was using another provider for my cell phone plan but was open to switching. Originally I was not able to get approved for anything but Terren continued to work on things for me and had called me back a few hours later to let me know they were able to get me approved and I was able to come in and get started with a new phone and switch my services from my old provider. He had made the whole process quick and easy and I appreciate him hearing me out and helping me with a tough situation I was in.

Joanie Regnier Rogers Edited 2 months ago

The past three days my wifi goes down for several hours. I unplug my modem multiple times. Eventually it comes back by itself after about 4 hours. So frustrating. I will go and see if they will exchange my rented modem if they wont or if that doesnt help I am finding a new provider. Their AI chat bots are of zero help! Neighbors have the same issue! Our lines need updated! 7.19.26 update: My internet issues have not been resolved since May. Have tried two new Gateways. No luck. Tech was scheduled and I was told I would not be charged. Lie got charged $100 for Professional Installation. All he did was check my indoor connections and said the issue was outside so he ran a new line from the utility poles. I still have extremely frequent buffering or no service at all. Went to the Springfield store today and the girl told me it was a WAND issue but couldn’t explain what that meant. She said she could schedule a tech to come trouble shoot. As soon I as mentioned them coming into my house again I told her to forget it because I am not paying another $100 for nothing. I am done. It is pathetic that you cannot talk to anyone who knows what they are talking about and who has some custom

Alexandra Wiley 7 months ago

Currently taking them to court for fraud. Customer serviced refused to close my account. Told me they would be charging me each month until the unpaid balance was taken care of. I said that was fraud. They said they didn’t care. So I reported them to the better business bureau as well as the FCC.